Government of Tamil Nadu · Public Grievance Redressal
Report a problem in your area. Track it until it is fixed.
Vetri – People Connect connects citizens directly with the departments responsible for roads, water, electricity, drainage, sanitation and more — with a clear record of what happened and when.
How it works
- Mark the location Use your phone's location or tap the exact spot on the map where the problem is.
- Describe the issue Choose a category, write a short description and add a photograph if you can.
- The department acts Your complaint is routed to the responsible department with a deadline. You are told each time the status changes.
- You confirm the outcome When the department marks it resolved, you rate the work. If it is not properly fixed, you can reopen it.
Across Tamil Nadu
Live figures from complaints recorded on this platform.
Districts covered: 38 · Departments participating: 9
What the statuses mean
Every complaint moves through these stages. You can see exactly where yours is at any time.
We have received your complaint and given it a tracking number.
An official is checking the details and deciding which department should handle it.
Your complaint has been given to the responsible department and an officer is accountable for it.
Work on the problem has started.
The department says the problem has been fixed. Please check and tell us whether you agree.
Please rate the work, or reopen the complaint if the problem is still there.
This complaint is complete. You can still reopen it for a limited period if the problem returns.
You told us the problem was not fixed. It has gone back to the department.
Built for accountability
Every action on a complaint — who received it, who assigned it, who resolved it and when — is permanently recorded. Deadlines are set in advance and complaints that pass them are automatically escalated to senior officials.
- Every complaint gets a published deadline
- Missed deadlines escalate automatically
- Every action is permanently recorded
- Citizens rate the outcome, not the department
Your privacy
Your name, mobile number and email are never shown on the public map or to other citizens. You choose whether authorised government officers handling your complaint may see your contact details. Only the information needed to fix the problem is collected.
Complaints by category
Something broken in your area?
Reporting takes less than two minutes. You will get a tracking number immediately.
Report it nowYou will need to register with your mobile number so we can update you.