How it works

Four steps, from reporting a problem to confirming it was fixed.

Mark the location

Use your phone's location or tap the exact spot on the map where the problem is.
Describe the issue

Choose a category, write a short description and add a photograph if you can.
The department acts

Your complaint is routed to the responsible department with a deadline. You are told each time the status changes.
You confirm the outcome

When the department marks it resolved, you rate the work. If it is not properly fixed, you can reopen it.

What the statuses mean

Every complaint moves through these stages. You can see exactly where yours is at any time.
Status	More information
Submitted	We have received your complaint and given it a tracking number.
Under review	An official is checking the details and deciding which department should handle it.
Assigned	Your complaint has been given to the responsible department and an officer is accountable for it.
In progress	Work on the problem has started.
Resolved	The department says the problem has been fixed. Please check and tell us whether you agree.
Awaiting your feedback	Please rate the work, or reopen the complaint if the problem is still there.
Closed	This complaint is complete. You can still reopen it for a limited period if the problem returns.
Reopened	You told us the problem was not fixed. It has gone back to the department.

Your privacy

Your name, mobile number and email are never shown on the public map or to other citizens. You choose whether authorised government officers handling your complaint may see your contact details. Only the information needed to fix the problem is collected.

Reporting takes less than two minutes. You will get a tracking number immediately.

Report it now